Legal Documents Written in Bengali Last Updated: January 2026

Jet12 Terms & Conditions — Written Clearly and Transparently in Full

Please read these Terms & Conditions carefully before creating an account at jet12. Everything is written in plain, straightforward language — no legal jargon. Our goal is to give you a clear understanding of your rights and responsibilities.

These Terms and Conditions were last updated in January 2026. Continued use of your jet12 account constitutes your acceptance of these terms.

Key Highlights at a Glance

The most important aspects of jet12's Terms & Conditions

Eligibility & Age Requirements

You must be at least 18 years old to open an account on jet12. Participation by minors is strictly prohibited. We may request your National ID at any time to verify your age.

Payment & Withdrawal Rules

All deposits and withdrawals must be made through a mobile banking account registered in your own name. Using a third-party account may result in funds being held.

Bonus Usage Terms

Each bonus has its own wagering requirements. To withdraw bonus funds, you must meet the specified turnover threshold. Requesting a withdrawal before fulfilling the requirements may result in the bonus being forfeited.

Account Security

Each user is allowed one account only. Creating multiple accounts will result in all of them being closed. Keep your password and login details confidential.

Fair Play Guarantee

All games on jet12 use a certified RNG (Random Number Generator). Every outcome is completely random and unbiased — no manipulation is possible.

Responsible Gaming

Jet12 supports responsible gaming. You can set deposit limits, session time limits, or enable self-exclusion at any time. Gaming is meant to be fun — not a habit.

1 General Terms & Conditions

Jet12 (hereinafter referred to as the "Platform") is an international online gaming and betting platform operated at https://jet12.app. These Terms and Conditions ("Terms") constitute a legally binding agreement between jet12 and its users ("Members").

By creating or using an account on jet12, or accessing any of its services, you confirm that you have fully read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using jet12.

These Terms & Conditions have been written in Bengali for users in Bangladesh. However, in the event of any legal dispute, the English version shall be considered the authoritative text.

1.1 Applicability of Terms

These Terms apply to all jet12 services, including casino games, Sports Betting, Live Casino, voucher services, promotions, and all other features. Additional terms may apply to specific promotions or bonuses and will be stated alongside the relevant offer.

1.2 Age Requirement

You must be at least 18 years old to register at jet12. If anyone under 18 creates an account using false information, all transactions associated with that account will be void and any deposited funds will not be returned. jet12 reserves the right to verify your age at any time.


2 Account Registration & Management

A single active account gives you access to all services on jet12. Registration is quick and straightforward — it only takes a few minutes. However, there are some important rules you must follow during sign-up.

2.1 Information Required at Registration

  • Your real, legal name (must match your National ID)
  • An active mobile number (registered in your own name)
  • Accurate date of birth (required to verify you are 18 or older)
  • A strong password (minimum 8 characters, including mixed character types)

2.2 One Person, One Account Policy

Jet12 enforces a strict "one person, one account" policy. If the same individual opens multiple accounts — whether using the same device, IP address, or identity documents — all accounts will be permanently closed. Any accumulated bonuses and winnings may be forfeited.

2.3 Responsibility to Keep Information Updated

If your mobile number or any other personal details change, please notify jet12 customer support promptly. jet12 will not be held responsible for any withdrawal delays caused by outdated or incorrect information.

Warning: Never share your login credentials with anyone. You are solely responsible for the security of your account.


3 Deposit & Withdrawal Rules

Financial transactions on jet12 are fast, secure, and transparent. You can easily deposit and withdraw funds through Bangladesh's most popular mobile banking services. However, certain important rules must be followed.

3.1 Deposit Rules

  • Minimum deposit amount: ৳200
  • Deposits must be made from a bKash, Nagad, or Rocket account registered in your own name
  • Successful deposits are typically credited to your account within a few seconds, and no longer than 5 minutes
  • Deposits made from third-party accounts will be refunded and the account may be subject to investigation
  • Daily deposit limit: ৳50,000 (subject to change)

3.2 Withdrawal Rules

  • Minimum withdrawal amount: ৳500
  • Withdrawals will only be sent to the mobile banking account used for the original deposit
  • KYC verification may be required before your first withdrawal
  • Processing typically takes between 15 minutes and up to 24 hours
  • Jet12 reserves the right to hold a withdrawal and conduct an investigation if a transaction is deemed suspicious

jet12 does not charge any withdrawal fees. However, your mobile banking provider may apply their own charges.


4 Bonus & Promotion Terms

Jet12 bonuses and promotions are exclusive benefits for our members. Each bonus comes with specific terms — follow them and you can easily make the most of every offer.

4.1 Welcome Bonus

New members are eligible for a welcome bonus on their first deposit. A minimum deposit amount is required to qualify. The welcome bonus is available once per member — individuals sharing the same household or address cannot claim separate bonuses.

4.2 Wagering Requirements

  • The wagering multiplier for each bonus will be clearly stated alongside the bonus offer
  • Only a portion of bets placed with bonus funds counts toward wagering requirements — the contribution rate varies by game
  • If you withdraw before completing the wagering requirement, the bonus balance will be deducted
  • Wagering requirements must be completed before the bonus expires

4.3 Bonus Abuse

Jet12 actively monitors for bonus abuse. Claiming bonuses through multiple accounts, bonus arbitrage, or any other fraudulent method will result in immediate account suspension and cancellation of all bonuses.


5 Betting & Gaming Rules

All games and betting activities on jet12 are governed by specific rules. We recommend reading the relevant game rules carefully before you start playing.

5.1 General Betting Rules

  • Once confirmed, a bet cannot be changed or cancelled
  • If incorrect odds are displayed due to a technical error, jet12 reserves the right to void the affected bet
  • If a bet is delayed due to network issues during live betting, it will be settled based on the actual match result
  • If an event is cancelled, the stake for that bet will be refunded

5.2 Casino Game Rules

Every casino game has its own Return to Player (RTP) rate, which is listed in the game details. jet12 uses official software from certified game providers, ensuring fair play at all times.


6 Prohibited Activities

Certain activities are strictly prohibited on jet12 to maintain the integrity and security of the platform. Violations may result in immediate account closure and legal action.

  • Using another person's account, or selling or transferring your own account
  • Using bots, scripts, or automated software to play
  • Using the Platform for money laundering or any other illegal financial transactions
  • Exploiting system vulnerabilities or bugs to gain an unfair advantage
  • Threatening, harassing, or showing disrespect towards other members or staff
  • Creating an account using false or fraudulent information
  • Accessing the platform from a restricted region using a VPN or proxy

If jet12 detects suspicious activity, it reserves the right to suspend the account without notice and, where applicable, report the matter to law enforcement authorities.


7 Responsible Gaming Policy

Jet12 believes gaming is a form of entertainment — it should never be treated as a source of income or a way to escape stress. The mental wellbeing and financial safety of our members are always our top priority.

7.1 Self-Control Tools

  • Set daily/weekly/monthly deposit limits
  • Enable a Session Time Limit
  • Taking a Cooling-Off Period
  • Activate permanent or temporary self-exclusion

7.2 Get Help

If you feel that gaming is having a negative impact on your life or someone close to you, please reach out to the jet12 support team. We are here to help, and all conversations are kept strictly confidential.


8 Privacy & Data Protection

Jet12 takes your personal data seriously. We never sell your information to third parties. To learn more about how we protect your data, please visit our Privacy Policy Read.

  • All data is secured with 256-bit SSL encryption
  • Payment information is stored in compliance with PCI DSS standards
  • Your information is used solely for service delivery and fraud prevention
  • Information may be shared with authorities upon request due to legal obligations

9 Account Closure Policy

Members may close their account at any time. We recommend withdrawing any remaining balance before doing so.

9.1 When jet12 May Close an Account

  • In Case of Terms Violation
  • Suspected fraud or money laundering
  • In cases of account registration using false information
  • Extended period of inactivity (more than 12 months)
  • By order of a court or regulatory authority

If an account is closed for reasons other than a breach of terms, any valid balance will be returned.


10 Dispute Resolution

Jet12 is committed to resolving all disputes promptly and fairly. If you run into an issue, contact our support team first — most cases are resolved within 24 hours.

10.1 How to Submit a Complaint

  • Get instant help via live chat — responses are typically within 5 minutes
  • Send a detailed complaint by email: support@jet12.app
  • Submit your complaint with your account number, transaction date, and full details
  • For complex disputes, we aim to provide a resolution within 7 business days

10.2 Governing Law

These Terms and Conditions are governed by international gaming laws and the regulations of jet12's licensing authority. Any unresolved disputes will be settled through the relevant international arbitration body.


11 Limitation of Liability

Jet12 always strives to provide the best service. However, there are limitations to jet12's liability in certain situations, and these are important to set out clearly.

  • Jet12 is not liable for any losses in games or bets resulting from internet connection disruptions
  • Jet12 is not liable for service disruptions caused by force majeure events such as natural disasters or cyberattacks
  • Jet12 is not directly liable for delays caused by third-party payment providers
  • Jet12 is not responsible for losses resulting from transactions made in error by the user

Gaming on jet12 is entirely voluntary. There is a risk of financial loss — only play with money you can afford to lose without affecting your daily life.


12 Terms Update Policy

Jet12 reserves the right to update these Terms and Conditions at any time. Members will be notified of significant changes via email or SMS.

  • At least 7 days' notice will be given before any changes take effect
  • Continued use of the Platform after any changes have been made will be considered acceptance of the updated Terms
  • If you do not agree to the updated terms, you may request to close your account
  • The date of the latest update will always be shown at the top of this page

For any questions or clarifications, email us at support@jet12.app. Our team is always ready to assist in Bengali.

Frequently Asked Questions About Terms & Conditions

What Members Ask Most

Yes, jet12's Terms and Conditions are written entirely in Bengali so that members in Bangladesh can understand them easily. We believe transparency is part of great service. However, in the event of a legal dispute, the English version will be considered the authoritative text.

Each bonus comes with a specific wagering multiplier — for example, 10x means you need to wager the bonus amount 10 times. Slots generally contribute 100% towards wagering requirements, while Live Casino games may contribute less. You can track your progress in the bonus section of your account.

Standard withdrawals are processed within 15 minutes to 2 hours. First-time withdrawals requiring KYC verification may take up to 24 hours. Requests submitted on bank holidays or late at night may be processed the next business day.

If an account is closed for reasons other than a terms violation, any valid balance will be returned. However, balances may be forfeited if the closure is due to fraud or prohibited activity. For any questions, contact us at support@jet12.app.

Before any significant changes take effect, you will be notified by SMS or email to your registered mobile number. The date of the latest update is always shown at the top of this page. We recommend checking this page regularly.

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